Online Appointment System FAQs

Philippine Consulate General in New York’s

Online Appointment System

 

 

FREQUENTLY ASKED QUESTIONS

 

What consular services are currently available at the Consulate?

 

 

As of 29 June 2020 and for the succeeding two (2) weeks, PCGNY will only be accommodating applicants for the following services:

 

a) Urgent passport applications;

b) Travel Documents (A travel document is issued in lieu of a Philippine Passport for applicants whose passports have expired and have to travel to the Philippines due to an emergency);

c) Overseas Voter Registration;

d) Social Security System;

e) Legalization (which includes acknowledgements, certifications, and NBI clearance); and

f) Passport pick up.

 

This is a temporary scheme. The rest of the consular services will be made available in phases as the situation improves.

 

 

What are the hours of operation of the Consulate?

 

 

From 29 June 2020 and for the succeeding two (2) weeks, PCGNY will be operating from 10:00am to 3:00 pm, Monday to Friday (except on announced PH and US holidays).


For a list of these holidays, please visit:


 http://newyorkpcg.org/the-consulate/holidays

 

How about the other consular services?

 

 


Civil registry reports (Birth, Marriage, Death) can be sent by mail.

 

Dual citizenship and visa services are currently suspended until further notice.

 

 

How will I determine if my passport renewal is urgent?

 

 

It may be considered urgent if your passport is your only form of identification or if you need it for your work permit. Otherwise, please wait until the situation normalizes before you have your passports renewed.

 

 

What do I need to bring with me during my appointment day?

 

 

Please bring all support documents (both originals and photocopies). Also bring your proof of your appointment, photo ID, face mask, payment and a self-addressed, stamped, flat rate priority envelope with tracking number (if you want the passport mailed to you).

 

 

How do I prepare my self-addressed, stamped, flat rate priority envelope?

 

 

All passport applicants are strongly reminded to attach the appropriate amount of stamps (currently $7.75 from USPS) with priority tracking number.

 

The metered stamp has an expiration date; do not use this.

 

The envelope size is no more than 6.5 inches high X 11,5 inches long. No more than 6-1/8 inches long.

 

The maximum size for a flat provides plenty of room to put lots of material in the envelope. But keep in mind that weight usually affects price– the higher the weight the higher the postage.

 

 

How soon will I get my new passport?

 

 

Due to the situation in the Philippines affecting logistics, there may be delays in the processing and delivery of your passport since all passports are produced in the Philippines. Expect an additional 2-4 weeks delay.

 

 

How will I know if my passport is already available for pick up?

 

 

You can track the availability of your new passport by visiting:

 

http://www.newyorkpcg.org/our-services/passport-release-tracking

 

 

Do I need an appointment to pick up my passport?

 

 

Yes, you need an appointment. To book an appointment for passport pick up, please visit:

 

http://newyorkpcg.org/our-services/online-appointment-system

 

 

Will you accept walk-ins?

 

 

No. Walk-ins will not be entertained. This is in keeping with physical distancing, a protective measure against the spread of COVID-19.

 

 

What should I do to have my Special Power of Attorney/Affidavit notarized?

 

 

When you book an appointment, choose the service “Legalization/Notarial”

 

You would need to bring the following:

1.Two (2) copies of the unsigned document.

 

2.Two (2) original Government-issued Identification Documents (IDs), showing full name, photo, and signature of the applicant

 

3. Two (2) photocopies of IDs for every document to be legalized.

 

4. Processing Fee of US$25.00 per document (not per page)

 

For more information on legalization/consularization of documents, kindly visit:

http://www.newyorkpcg.org/our-services/legal-and-notarial/notarizationauthentication-of-documents

 

What should I do to apply for an NBI clearance?

 

 

When you book an appointment, choose the service “Legalization/Notarial”

 

Once your NBI Fingerprint card form has been authenticated by the Philippine Consulate, you would need to submit it to the NBI.

 

For more information on how to accomplish an NBI Fingerprint card form, please visit:

http://www.newyorkpcg.org/our-services/nbi-clearance

 

 

How will I book an appointment?

 

 

You may book an appointment online through our website:


http://newyorkpcg.org/our-services/online-appointment-system

 

 

Do I need a mobile number and email address to book?

 

 

Yes. Please make sure you have a valid mobile number and email address. Automated confirmatory messages will be sent to you through both.

 

 

Could I pay online?

 

 

No. You would need to pay during your appointment through cash or money order.

 

 

Can I book for more than one service?

 

 

You may only book your primary service (ex. Passport application). If you wish to avail of secondary service/s (ex. Overseas voter registration), please inform the consular assistant at the window, so that you may be duly endorsed to the next service.

 

 

How early could I book an appointment?

 

 

You may book an appointment as early as two (2) weeks in advance.

 

 

 

Will you accept family bookings?

 

 

Yes. However, family booking will only be for a parent accompanying their minor child/ren. Adults in the family are required to have separate online appointments.

 

 

I tried booking an appointment but it says there are no available slots; what do I do?

 

 

The current slots are really limited at this time as we have to ensure that there is social distancing, we are only operating at a lower capacity, and the Consulate is doing this for the safety of everyone. 


After the situation will improve, hopefully by JULY, we will open up more slots for passport and our other services.


Please try to visit our online appointment site towards that period.

 

Also, please monitor our FaceBook page and website for future announcements regarding this.

 

 

Will there be a courtesy lane for senior citizens, persons with disabilities, pregnant women, and others with special circumstances?

 

 

Unfortunately, due to COVID-19 all clients are required to book an appointment.

 

 

Could a companion be allowed for applicants?

 

 

Those who need physical assistance such as the very elderly, persons with disabilities, and pregnant women may be allowed one companion each.

 

 

How early should I be at the Consulate to be admitted inside?

 

 

Applicants will be allowed inside not earlier than fifteen (15) minutes from their appointment schedule. For example, if your appointment is at 10:30am, the earliest you will be allowed entry is at 10:15am.

 

 

Do I need to wear a mask?

 

 

Yes. If you are not wearing a face mask you will be denied entry.

 

 

What if I have a fever?

 

 

Temperatures will be checked using a non-contact thermometer. If your temperature is 100.4F or above, you will be asked to return home.

 

 

What happens if I am late for my appointment?

 

 

You will be given several notifications by text message when your appointment nears so you won’t forget. If you do not come on time, your appointment will be cancelled and you will have to book a new one.

 

 

What if I have a question about the appointment system that is not addressed in your website?

 

 

You may email your appointment-related question to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it