Philippine Consulate General in New York Launches New Online Appointment Portal and ePayments System
New York, 06 October 2023 – The
Philippine Consulate General in New York informs the public that beginning 10
October, consular applicants will have the opportunity to pay consular fees
using their credit and debit cards.
The Consulate has also launched its
new online appointment system specifically for Notarial and Dual Citizenship services,
which will require the pre-payment of fees for these two transactions.
Meanwhile, the process of securing appointments for passport services will
remain the same, except for the new option of paying passport fees on-site
through credit or debit cards.
The Consulate sees this
transition as an initial step towards digitizing the delivery of consular
services and enhancing the experience for clients. The new online portal with
pre-payment is being introduced by the Consulate to deter no-shows and ensure a
more efficient allocation of appointment slots.
Prospective clients will be required to make a
payment through the online payment portal as part of the process of scheduling
their appointments, thereby ensuring their commitment to the appointment they
are setting.
Consul General Senen Mangalile
expressed his enthusiasm for the launch of the e-payment services. “This
e-payment system is in response to the feedback we received from our
applicants, who for the longest time have been asking us to provide a system
that would accept other payment options aside from cash or money order,” he
said. “We heard you and we have been working hard to respond to your
clamor, and we are now ready to offer you this cashless facility,” the Consul
General added.
All fees paid through the
e-payment system are non-refundable. Fees paid shall be forfeited for
applicants who fail to show up for their confirmed appointment, applicants who
cancel their appointment, applicants whose application was rejected due to
inconsistency, incorrect and/or incomplete information, and applicants who
present discrepant, spurious, and/or lacking core documents.
A Frequently Asked Questions page
on the Consulate’s website was created to address questions applicants may have
about the new system. It may be accessed by visiting
https://newyorkpcg.org/pcgny/faqs/
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