Philippine Consulate General in New York Launches New Online Appointment Portal and ePayments System
New York, 06 October 2023 – The Philippine Consulate General in New York informs the public that beginning 10 October, consular applicants will have the opportunity to pay consular fees using their credit and debit cards.
The Consulate has also launched its new online appointment system specifically for Notarial and Dual Citizenship services, which will require the pre-payment of fees for these two transactions. Meanwhile, the process of securing appointments for passport services will remain the same, except for the new option of paying passport fees on-site through credit or debit cards.
The Consulate sees this transition as an initial step towards digitizing the delivery of consular services and enhancing the experience for clients. The new online portal with pre-payment is being introduced by the Consulate to deter no-shows and ensure a more efficient allocation of appointment slots.
Prospective clients will be required to make a payment through the online payment portal as part of the process of scheduling their appointments, thereby ensuring their commitment to the appointment they are setting.
Consul General Senen Mangalile expressed his enthusiasm for the launch of the e-payment services. “This e-payment system is in response to the feedback we received from our applicants, who for the longest time have been asking us to provide a system that would accept other payment options aside from cash or money order,” he said. “We heard you and we have been working hard to respond to your clamor, and we are now ready to offer you this cashless facility,” the Consul General added.
All fees paid through the e-payment system are non-refundable. Fees paid shall be forfeited for applicants who fail to show up for their confirmed appointment, applicants who cancel their appointment, applicants whose application was rejected due to inconsistency, incorrect and/or incomplete information, and applicants who present discrepant, spurious, and/or lacking core documents.
A Frequently Asked Questions page on the Consulate’s website was created to address questions applicants may have about the new system. It may be accessed by visiting https://newyorkpcg.org/pcgny/faqs/